FAQ

Mine2Day - Frequently Asked Questions (FAQs)

1. What makes Mine2Day’s home décor products high-end and luxurious?

Our collection is carefully curated from premium suppliers and features top-quality materials, unique designs, and exceptional craftsmanship. We source from the best, ensuring elegance, durability, and sophistication in every piece.

2. Where do Mine2Day’s products come from?

We work with leading suppliers such as Wayfair, Amazon, Walmart, Costway, AliExpress, and AutoDS Marketplace, selecting only the finest luxury home décor items.

3. How long does it take to process and ship my order?

Orders are processed within 1-5 business days. Standard shipping takes 7-15 business days, while expedited and express options are available for faster delivery.

4. Do you offer free shipping?

Yes! We offer free shipping on orders over $50. Standard shipping for orders below $50 is $5.99. Expedited and express shipping options are available at an additional cost.

5. Can I track my order?

Absolutely! Once your order ships, we’ll send you a tracking number via email. Please allow 48 hours for tracking updates.

6. Do you ship internationally?

Currently, we only ship within the United States. We are working on expanding international shipping soon.

7. What happens if my package is lost or delayed?

If your package has not arrived within 15 business days, please contact us. We will investigate with the shipping carrier and assist with a resolution.

8. What is your return policy?

We accept returns within 7 days of delivery, provided the item is in its original condition and packaging. Some exclusions apply, such as custom, clearance, or final-sale items.

9. How do I start a return?

To initiate a return, contact us at info@mine2day.com with your order number and reason for return. If eligible, we will provide return instructions.

10. Do I have to pay for return shipping?

If you are returning an item due to damage, defect, or a mistake on our part, return shipping is free. For other returns (e.g., buyer’s remorse), the customer is responsible for return shipping costs.

11. When will I receive my refund?

Refunds are processed within 7 business days after we receive and inspect the returned item.

12. What if my order arrives damaged or defective?

If your item is damaged upon arrival, please contact us within 3 days with photos. We will arrange a replacement or refund at no extra cost.

13. Do you offer exchanges?

We offer exchanges for damaged or incorrect items only. If you need a different size or style, we recommend placing a new order and returning the original.

14. Do your products come with a warranty?

Warranty availability depends on the supplier. Some items come with manufacturer warranties, which will be listed in the product description.

15. Can I cancel my order after placing it?

Orders can only be canceled within 12 hours of placement. After this period, the order is processed and cannot be changed.

16. Are your luxury décor items customizable?

Currently, we do not offer custom orders. However, many of our products come in multiple colors, sizes, and finishes to suit your needs.

17. What materials are used in Mine2Day products?

We source premium materials, including solid wood, marble, glass, brass, stainless steel, velvet, and eco-friendly composites. Materials for each product are listed in the description.

18. How do I care for and maintain my luxury décor items?

Each product has specific care instructions provided on its page. Generally, we recommend:

  • For wood: Use a soft cloth and wood-safe polish.
  • For glass & mirrors: Clean with a microfiber cloth and streak-free glass cleaner.
  • For metal finishes: Wipe with a damp cloth; avoid harsh chemicals.
  • For fabrics: Spot-clean with a gentle solution.

19. Are your products sustainable and eco-friendly?

Many of our luxury items are sourced from eco-conscious suppliers who prioritize sustainability, recyclable materials, and ethical production.

20. Do you offer financing options?

Yes! We partner with Klarna to offer buy now, pay later options for qualifying orders.

21. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Klarna (for installment payments).

22. Do you have a physical store?

No, we are an online-exclusive luxury home décor brand. This allows us to offer competitive pricing without overhead costs.

23. How do I contact customer support?

Our support team is available via email at info@mine2day.com. We respond within 24-48 hours.

24. Do you offer price matching?

Since we source from multiple premium suppliers, we do not offer price matching. However, we ensure our prices remain competitive.

25. Can I buy Mine2Day gift cards?

Yes! We offer digital gift cards in various amounts. These can be purchased and sent instantly via email.